Deleting your BalayKu account
How to delete the account, what goes with it, and what is kept.
How to delete your account
Open the BalayKu app and tap More, then My profile. Delete account is at the bottom of that screen, below Log out, and it asks you to confirm. The deletion happens right away. There is no waiting on us to action a request, and you do not need to email anybody. If you can no longer sign in, write to support@balayku.com from the email address the account uses and we will delete it for you.
What is deleted
Everything the organization holds: properties, units, tenants, leases, every charge, payment and allocation, maintenance tickets, inspections, documents and messages. Tenant names, phone numbers, email addresses and identification details go with them.
What is kept, and why
Your own membership record is kept and marked deleted, and the organization keeps the date it was archived. An audit trail has to have somebody to point at: without it, an account that vanished without trace could not be told from one that never existed. Nothing in it identifies a tenant.
What happens to the archived record
The organization is marked archived at the moment you delete it, and from then on it is unreachable from the app by you, by your staff, and by us. We do not currently run an automatic purge of archived organizations, so the archived record stays in our database until it is removed by hand. If you want it erased outright, write to support@balayku.com and we will do it.
Who this applies to
BalayKu accounts are held by landlords. Tenants do not have accounts and do not install anything. They receive invoices, reminders and lease documents by email. A tenant who wants their details removed should ask their landlord, who can delete the tenant record from the app.